Case Studies

Andrew Hume & Associates Discovers That Time is on Their Side

ACCOUNTABILITY AND ACCURACY MEAN HAPPY CLIENTS AND HIGHER PROFITS

Andrew Hume & Associates Ltd. has over 25 years experience in public communications and education-focused program development. For 15 years, the company has specialized in health and health care communications.

This company, based in Canada, has an active list of local, regional, provincial and international clients, including organizations and foreign governments involved in health and health care reform.

"We provide services to a number of public bodies and organizations, so it is extremely important that we are accountable for the time we spend on any project. It is also important that our billings accurately reflect the work we have done," says AHA President Andrew Hume. "And we believe that strong relationships are built when those clients trust us."

Business accountability has become more important than ever, in light of recent corporate scandals such as Enron and WorldCom.

"After companies like Enron Corp. and WorldCom Inc. made headlines in the last year or so over practices linked to corporate governance, this issue has – along with traditional concerns including the environment, human rights and employee relations – resonated with more concerned investors." - Globe & Mail, February 3, 2003

This heightened awareness of the need for accountability, particularly when it involves public, taxpayer-supported funding is a challenge for many companies.

"Because we offer enhanced, transparent accountability for our clients, our consulting firm has been able to show not only that we were aware of the increasing importance for accountability, but also that we had a solution," said Mr. Hume.

THE SOLUTION FOR ANDREW HUME & ASSOCIATES, WAS FunctionFox.

"Before FunctionFox," said Hume, "we did what most consultancies do. We made notes in our diaries about time spent at meetings – when we remembered to

make notes. At the end of the day or the week, we used our 'best guess' about how much time we had spent on various projects. FunctionFox helped us get rid of the guesswork."

In fact, when he began to keep accurate records with FunctionFox, Hume discovered that up to 30% of legitimately billable consulting time was being lost. "Unaccounted telephone calls and responses to email requests from clients lost us valuable time. And time is our business," said Mr. Hume.

FunctionFox has become an invaluable part of AHA's business system and project management. The web-based convenience of FunctionFox means the firm can track and monitor the time of project team members who work in offsite locations, whether they are around the corner or around the globe.

"We started using FunctionFox 18 months ago and I simply don't know how we managed before. It's been a very smart addition to our business. And so simple and convenient to use with its web-based features and excellent customer support," says Mr. Hume.

The key benefits from FunctionFox have included:

"WITH FunctionFox, I'M REMINDED OF A CLASSIC ROLLING STONES LYRIC FROM THE 70'S: 'TIME IS ON MY SIDE' – YES IT IS!" SAID HUME.